Device Sanitisation Service
Worried a device is already infected? We can help.
Our team checks the device, cleans it up, and gets PICO protecting it, so you can use it with confidence again. You'll get a quote before any work starts.
Common signs
Does any of this sound familiar?
- Pop-ups or new toolbars you didn't install
- The computer has suddenly become very slow or hot
- Friends receiving emails or messages you didn't send
- Your browser home page or search engine has changed on its own
- Security software turned off without you doing it
- A message demanding payment to unlock your files
- You clicked a link or let someone "fix" your computer remotely, and now you're worried
None of these automatically mean you've been hacked, but they're worth checking.
Do these things first, right now
- If you shared bank or card details, call your bank on the number on your card.
- Disconnect the device from the internet if you think someone has remote access.
- From a different, safe device, change important passwords, starting with email and banking.
- Report it at cyber.gov.au or scamwatch.gov.au.
- Worried about identity theft? IDCARE offers free support.
What happens
How Device Sanitisation works
Tell us what's happening
Use the form below or call us. We'll ask a few simple questions about the device.
Get a clear quote
We'll explain what we recommend and what it costs before any work starts.
We check and clean
Our team works through the device to find and remove malicious software.
Protected going forward
We set up PICO so the device has live protection from then on.
Request a device check
Tell us about the device
The more you can tell us, the faster we can help: what kind of device it is, what you've noticed, and when it started.
Prefer to talk? Call +61 (0) 417 567 658, Mon-Fri 9am-5pm.
Request a device check
We'll reply within one business day.
Good questions
Sanitisation questions
What happens if we get infected?
PICO is designed to spot and respond to many threats automatically, and it will tell you in plain English what happened. If a device needs more help, our Device Sanitisation Service can check it, clean it up and get it protected again. Learn about Device Sanitisation.
No security product can stop every threat, so we'll always be straight with you about what happened and what to do next.
Is this just another antivirus?
No. Traditional antivirus mostly checks your device for known threats during scans. PICO is an Endpoint Detection and Response (EDR) service: it watches what's happening on each device all the time, looks for behaviour that doesn't seem right, and can respond straight away. And if a device does get infected, our Device Sanitisation Service is there to help clean it up.
Is my family's data private?
Yes. PICO collects only the security information it needs to protect your devices, such as details about suspicious files and connections. We don't sell your data, and we don't use it for advertising. You can read exactly what we collect, and why, in our privacy policy.
Once it's clean, keep it that way
Every PICO plan adds live, 24/7 protection so you're less likely to need a clean-up again.
14-day money-back guarantee · Cancel anytime · Specialists on the phone, Mon-Fri 9am-5pm · support@thirulabs.com